FAQ
We answer your questions
ORDERS
place an order
Help with the purchase process
If you have any questions during the purchase process, please contact our Customer Service Department, which will help you finalize the order.
You can contact us by writing an email toatencionalcliente@esenziashop.es
Basket
Adding items to the shopping cart without completing the purchase process does not constitute a reservation. The price and availability of products stored in the basket are subject to change. You will find the latest price of each product in the basket.
Checkout
Once you have added all the items you want to buy to the basket, the next step will be to process the order as a registered or unregistered user and make the payment. To do so, you must follow the steps of the purchase process and complete or verify the information requested at each step. In addition, during the purchase process, you will be able to modify the details of your order before making the payment.
Shipping and deliveries
Types of shipments and delivery times:
All shipments are experiencing a one week delay due to lack of supplies and late delivery of goods. So all garments with embroidery are delayed to 10-15 business days. We will update this information in the coming weeks.
Delivery times depend on the type of delivery selected. We offer the following type of delivery:
Standard delivery: 1-2 business days 5.30 €
Customizable products have a longer delivery period. They will be delivered within 5-7 business days. We have to make them exclusively for you!!
Delivery times start from 24 business hours following the date of purchase. Saturdays, Sundays and holidays are excluded from the delivery times. National, regional and local holidays are respected, in addition to those of the market where our warehouse/logistics center is located.
During sales periods or special promotions and campaigns, deliveries may experience some delay. Any delivery delays may be due to various reasons, such as product customization, unforeseen circumstances, force majeure and if the delivery area is found in rural or remote areas.
Unless unforeseen events arise from the customization of the products or unexpected or extraordinary circumstances occur, we will send the order within the period indicated on the website for the selected delivery method and, in any case, within a maximum period of 30 days. from the date of the order confirmation. If after the established period you have not received the package, contact our Customer Service Department.
The items offered through this website are only available for shipment to Spanish territory, the Peninsula. If you want a shipment to the Canary and Balearic Islands, Ceuta, Melilla or another European country, please contact our Customer Service Department.
Payments
Payment methods and security
We accept the following payment methods:
VISA MasterCard
The card details you have provided will be processed with SSL encryption. For payments made with credit and debit cards, enter the CVV (Card Verification Value), the code printed on the card that guarantees security during electronic commerce transactions.
Credit cards will be subject to authorization and verification by the issuing entity, but if said entity does not authorize the payment, we will not be responsible for any delay or impossibility of delivery and we will not be able to formalize any contract with you. In the event your card is declined, it could be for one of the following reasons:
The card may have expired. Check that the card has not passed its expiration date. The card may have reached the credit limit. Check with the bank if the card has exceeded the credit limit. The data entered may not be correct. Check that you have filled in the required fields correctly.
Payment verification process
Due to the new European regulation PSD2, you may be required to perform a verification step when paying with a credit or debit card during the checkout process. There are several methods, but the most common are based on verifying the payment through your bank's application on your mobile or with a temporary one-time code. To receive the verification request, you may first need to sign up for the service. Contact your bank for more information. If you have any problems completing a transaction on our website, please contact our Customer Service.
Seguir mi pedido
Recuerda que nuestros envíos en la Península tardan entre 2 y 4días laborables una vez el pedido ha sido preparado para envío. Por lo tanto, si estás todavía dentro de este plazo, no te preocupes porque lo más probable es que esté de camino.
Mi pedido no me ha llegado
Recuerda que nuestros envíos en la Península tardan entre 2 y 4 días laborables una vez el pedido sale de nuestro centro logístico. Por lo tanto, si estás todavía dentro de este plazo, no te preocupes porque lo más probable es que esté ya de camino. Si tienes alguna duda sobre el estado no dudes en enviarnos un correo electrónico desde nuestro apartado contacto.
Pedidos defectuosos
Trabajamos muy duro para que nuestras prendas sean de la máxima calidad y no tengan ningún defecto. Pero incluso para nosotros es difícil tener todo bajo control. No obstante, si tienes un problema con un artículo defectuoso o dañado, envía un correo electrónico desde nuestro apartado contacto para que podamos revisar urgentemente el asunto y organizar un reemplazo lo antes posible. Este defecto ha de ser notificado a nuestro servicio de atención al cliente, como máximo 72 horas después de haber recibido el paquete. No nos hacemos cargo de defectos provocados por un mal uso de la prenda (lavados, planchados, manchas, etc...).
Tiempos de entrega
Los pedidos se preparan de lunes a viernes. Los pedidos realizados durante el fin de semana o días festivos, se gestionarán a partir del siguiente día laborable.
Todos los pedidos se preparan cuidadosamente en nuestro taller, por lo que deben llegar en perfectas condiciones. Si por el contrario no es así, por favor contacta con nosotros.
Los tiempos de entrega estimados para una prendas bordadas es de 15 a 20 días laborables, debido a que cada prenda se confecciona unicamente para cada cliente.
Los tiempos de entrega estimados para una prenda no personalizada es de 5 a 7días laborables.
Si su pedido no ha sido aún enviado puede estar provocado por la falta de suministros, en este caso pongase en contacto y solucionaremos sus dudas e informaremos del estado de su pedido.
Debido a la saturación de las épocas de promoción: Black Friday, Cyber Monday y Navidad, es posible que algunos envíos sufran retraso de hasta 30 días en la entrega. Si tu pedido no ha sido entregado en un tiempo razonable, contacta con nosotros.
YOUR ORDER
Cambios
No hacemos cambios una vez que un pedido ha sido realizado. Si adquiere un artículo en WWW.ESENZIASHOP.ES y le gustaría otra talla/color/producto, envíe su artículo(s) a la dirección que nuestro departamento de atención al cliente le proporcionará y realice un nuevo pedido. El reembolso será tramitado por el método de pago original en un período de 3-5 días laborables desde que el artículo llega a nuestro almacén.
No se aceptarán cambios de los siguientes productos:
No se aceptarán cambios o devoluciones de productos personalizados (productos ciudades/clásicos bordados) con cualquier nombre de ciudad, más de 1 inicial o cualquier tipo de bandera.
Returns & Exchanges
return process
It would be a great shame for us if someone wanted to exchange one of our products.
We find different types of exchanges and returns:
Personalized products cannot be returned. It arrived but with a mistake! What I do: It may be that in the office we have not seen any factory defect. In this case, we assume the costs of shipping the defective product to our factory and the replacement of a new one.evo.
For any incident that is not included in these lines, write to us atreturns@esenziashop.es or at 622 26 63 43
Change of size or change of item of the same amount:
If you want to change the size of the purchased product for another, and there is availability in the physical store where you are going to manage the change, you can make the change, delivering the purchased garment and the purchase invoice. (Deadline of 10 working days and that the garment has not been used. The exterior and interior of the garment is verified).
Changes in size, product, etc. of the same order will be borne by the customer.
Refund for another garment of more or equal amount:
In this case, the return process will be carried out in two steps:
First, deliver the garment to be returned and choose the new one to take.
If the garment to be worn has a higher amount, you must pay the difference between one product and another. (It should also be detailed in our operations).
You will not be able to choose a garment of lesser value.
PRODUCTS
customizable products
Esenzia offers you, in selected items, the personalization service, at an additional cost. The personalization techniques used are embroidery.
Embroidery is available on selected textile items that offer the possibility of customization with the following features:
– Maximum four initials (with a period; e.g., A.A.A.A). In case you do not want points, identify them in the order notes.
-All garments bearing the city of SEVILLE will be automatically changed to SEVILLE for reasons of design and characteristic of the ESENZIA brand.
-All our products carry the flag of SPAIN, if you do not want this flag, you must notify us within 24 hours by email at atencionalcliente@esenziashop.es.
The position will be fixed on the left chest substituting the word Esenzia. Once you have completed your order, you will not be able to modify the text.
Please note that due to customization, your order will take an additional 5-7 business days to deliver.
Tallas y calidad
Tallas y calidad
Al comprar online puede ser difícil saber cuál es la talla perfecta para ti, así que para asegurarnos de que puedas pedir tu prenda con el ajuste perfecto, nos hemos asegurado de añadir una guía de tallas en todos los artículos de la página web.
Nuestro tamaño es fiel a la talla a menos que se indique lo contrario, por lo que si desea un ajuste más grande, le recomendamos que pida una talla más grande que su ajuste perfecto.
Si todavía tienes dudas, envíanos un mensaje por contacto y estaremos encantados de ayudarte.
GENERAL INFORMATION
Cookie Policies
¿What are cookies?
Cookies are files that can be downloaded to your computer through web pages. They are tools that play an essential role in the provision of numerous information society services. Among others, they allow a web page to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information obtained, they can be used to recognize the user and improve the service offered.
Types of cookies
Depending on who is the entity that manages the domain from which the cookies are sent and processes the data obtained, two types can be distinguished:
Own cookies: those that are sent to the user's terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided. Third-party cookies: those that are sent to the user's terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that processes the data obtained through cookies. In the event that cookies are installed from a computer or domain managed by the editor itself, but the information collected through them is managed by a third party, they cannot be considered as own cookies.
There is also a second classification according to the length of time they remain stored in the client's browser, which may be:
Session cookies: designed to collect and store data while the user accesses a web page. They are usually used to store information that is only interesting to keep for the provision of the service requested by the user on a single occasion (for example, a list of products purchased). Persistent cookies: the data is still stored in the terminal and can be accessed and processed for a period defined by the person responsible for the cookie, which can range from a few minutes to several years.
Finally, there is another classification with five types of cookies according to the purpose for which the data obtained is processed:
Technical cookies: those that allow the user to navigate through a web page, platform or application and the use of the different options or services that exist in it, such as, for example, controlling traffic and data communication, identifying the session , access restricted access parts, remember the elements that make up an order, carry out the purchase process of an order, make the request for registration or participation in an event, use security elements during navigation, store content for the dissemination of videos or sound or share content through social networks. Personalization cookies: they allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's terminal, such as the language, the type of browser through which you access the service, the regional configuration from which you access the service, etc. Cookies of analysis: they allow the person in charge of these, the monitoring and analysis of the behavior of the users of the websites to which they are linked. The information collected through this type of cookie is used to measure the activity of the websites, applications or platforms and to create browsing profiles of the users of said sites, applications and platforms, in order to introduce improvements in function of the analysis of the usage data made by the users of the service. Advertising cookies: they allow the management, in the most efficient way possible, of the advertising spaces. Behavioral advertising cookies: they store information on the behavior of the users obtained through the continuous observation of your browsing habits, which allows you to develop a specific profile to display advertising based on them. Cookies from external social networks: they are used so that visitors can interact with the content of different social platforms (Facebook, YouTube , Twitter, Instagram, etc.) and that are generated only for the users of said social networks. The conditions of use of these cookies and the information collected are regulated by the privacy policy of the corresponding social platform.
Deactivation and elimination of cookies
You have the option to allow, block or delete the cookies installed on your computer by configuring the browser options installed on your computer. By disabling cookies, some of the available services may no longer be operational. The way to disable cookies is different for each browser, but it can usually be done from the Tools or Options menu. You can also consult the Help menu of the browser where you can find instructions. The user may at any time choose which cookies he wants to work on this website.
You can allow, block or delete the cookies installed on your computer by configuring the browser options installed on your computer:
Microsoft Internet Explorer or Microsoft Edge: http://windows.microsoft.com/es-es/windows-vista/Block-or-allow-cookiesMozilla Firefox: http://support.mozilla.org/es/kb/impedir- that-los-sites-web-guarden-su-preferenciaChrome: https://support.google.com/accounts/answer/61416hl=esSafari: http://safari.helpmax.net/es/privacidad-y-seguridad/ how-to-manage-cookies/Opera: http://help.opera.com/Linux/10.60/es-ES/cookies.htmll
In addition, you can also manage the cookie store in your browser through tools such as the following
Ghostery: www.ghostery.com/Your online choices: www.youronlinechoices.com/es/
Cookies used in http://localhost/esenziaold
The cookies that are being used in this portal are identified below, as well as their type and function:
– Own cookies for the treatment of customer data regarding their purchases, etc.…
– Analysis cookies to analyze origins, number of people connected simultaneously, etc.…
– Cookies from external social networks.
Acceptance of the Cookies Policy
www.esenziashop.es assumes that you accept the use of cookies. However, it displays information about its Cookies Policy at the bottom or top of any page of the portal with each login so that you are aware.
Given this information, it is possible to carry out the following actions:
Accept cookies. This notice will not be displayed again when accessing any page of the portal during this session.Close. The notice is hidden on this page.Modify your settings. You can obtain more information about what cookies are, know the Cookies Policy of www.esenziashop.es and modify the configuration of your browser.
Legal warning
LEGAL WARNING
ESENZIA ENTERPRISE 2019 S.L., provided with NIF / CIF 74738980C and 77843940A, address Calle Carretera de Carmona nº40 and Calle Ciudad de Montilla Block 3, cannot assume any responsibility derived from the incorrect, inappropriate or illegal use of the information that appears on the Internet page from www.esenziashop.es
Within the limits established by law, ESENZIA ENTERPRISE 2019 S.L. They do not assume any responsibility derived from the lack of veracity, integrity, updating and accuracy of the data or information contained in their Internet pages.
The contents and information do not bind ESENZIA ENTERPRISE 2019 S.L. nor do they constitute opinions, advice or legal advice of any kind since it is merely a service offered for informational and informative purposes.
The website of www.esenziashop.es may contain links (links) to other pages of third parties that ESENZIA ENTERPRISE 2019 S.L. they can't control. Therefore,
ESENZIA ENTERPRISE 2019 S.L. cannot assume responsibility for the content that may appear on third party pages.
The texts, images, sounds, animations, software and other content included on this website are the exclusive property of ESENZIA ENTERPRISE 2019 S.L. or its licensors. Any act of transmission, distribution, assignment, reproduction, storage or total or partial public communication must have the express consent of ESENZIA ENTERPRISE 2019 S.L.
Likewise, to access some of the services that ESENZIA ENTERPRISE 2019 S.L. offered through the website must provide some personal data. In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of With these data we inform you that, by completing these forms, your personal data will be incorporated and will be processed in the files of www.esenziashop.es in order to be able to provide and offer our services as well as to inform you of improvements to the site. Web. Likewise, we inform you of the possibility of exercising your rights of access, rectification, cancellation and opposition of your personal data, free of charge by email to carlosguillen@esenziashop.es or at the address alessandroridolfi@esenziashop.es
Privacy policies
Protection of personal data according to the LOPD
ESENZIA ENTERPRISE 2019 S.L, in application of current regulations on the protection of personal data, informs that the personal data collected through the forms on the Website: www.esenziashop.es, are included in the automated files specific users of the services of ESENZIA ENTERPRISE 2019 S.L
The collection and automated processing of personal data is for the purpose of maintaining the commercial relationship and the performance of information, training, advice and other activities of ESENZIA ENTERPRISE 2019 S.L.
These data will only be transferred to those entities that are necessary for the sole purpose of fulfilling the aforementioned purpose.
ESENZIA ENTERPRISE 2019 S.L adopt the necessary measures to guarantee the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and their free movement.
The user may at any time exercise the rights of access, opposition, rectification and cancellation recognized in the aforementioned Regulation (EU). The exercise of these rights can be done by the user through email at the address: esenziacontacto@gmail.com
The user declares that all the data provided by him is true and correct, and undertakes to keep it updated, communicating the changes to ESENZIA ENTERPRISE 2019 S.L.
Purpose of the processing of personal data:
¿For what purpose will we process your personal data??
ESENZIA ENTERPRISE 2019 S.L will process your personal data collected through the Website:
www.esenziashop.es, with the following purposes:
In case of contracting the goods and services offered through www.esenziashop.es, to maintain the contractual relationship, as well as the management, administration, information, provision and improvement of the service. Sending information requested through the forms provided at www.esenziashop.es Send bulletins (newsletters), as well as commercial communications of promotions and/or advertising of www.esenziashop.es and the sector.
We remind you that you can oppose the sending of commercial communications by any means and at any time, by sending an email to the address indicated above.
The fields of said records are mandatory, being impossible to carry out the stated purposes if these data are not provided.
¿For how long the personal data collected is kept?
The personal data provided will be kept as long as the commercial relationship is maintained or you do not request its deletion and during the period for which legal responsibilities could arise for the services provided.
Legitimation:
The treatment of your data is carried out with the following legal bases that legitimize it:
The request for information and/or the contracting of the services of www.esenziashop.es, whose terms and conditions will be made available to you in any case, prior to a possible contracting. Free, specific, informed and unequivocal consent, while we inform you by making this privacy policy available to you, which, after reading it, if you agree, you can accept by means of a statement or a clear affirmative action, such as marking a box provided for that purpose. .
In the event that you do not provide us with your data or do so in an erroneous or incomplete manner, we will not be able to attend to your request, making it completely impossible to provide you with the information requested or to carry out the contracting of the services.
Recipients:
The data will not be communicated to any third party outside ESENZIA ENTERPRISE 2019 S.L, except legal obligation.
As treatment managers, we have contracted the following service providers, having committed to compliance with the regulatory provisions applicable to data protection, at the time of contracting:
ESSENZIA ENTERPRISE 2019 S.L, with address at Calle Carretera de Carmona nº40, NIF/CIF nº 74738980C, provides brand owner services.
Data collected by users of the services
In cases where the user includes files with personal data on the shared hosting servers, ESENZIA ENTERPRISE S.L is not responsible for the user's breach of the RGPD.
Data retention in accordance with the LSSI
ESENZIA ENTERPRISE 2019 S.L inform that, as a data hosting service provider and by virtue of the provisions of Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce (LSSI), it retains for a maximum period of 12 months the essential information to identify the origin of the hosted data and the moment in which the provision of the service began. The retention of these data does not affect the secrecy of communications and may only be used within the framework of a criminal investigation or to safeguard public security, making themselves available to the judges and/or courts or the Ministry that requires them. .
The communication of data to the State Forces and Bodies will be done in accordance with the provisions of the regulations on the protection of personal data.
intellectual property rights
ESENZIA ENTERPRISE 2019 S.L are the owners of all copyright, intellectual and industrial property, know-how and any other rights related to the contents of the website www.esenziashop.es and the services offered therein, as well as the programs necessary for its implementation and related information.a.
The reproduction, publication and/or non-strictly private use of the contents, in whole or in part, of the www.esenziashop.es website is not permitted without prior written consent.
Software Intellectual Property
The user must respect the third-party programs made available by ESENZIA ENTERPRISE 2019 S.L., even if they are free and/or publicly available.
ESENZIA ENTERPRISE 2019 S.L. have the necessary exploitation and intellectual property rights of the software.
The user does not acquire any right or license for the contracted service, on the software necessary for the provision of the service, nor on the technical information for monitoring the service, except for the rights and licenses necessary for the fulfillment of the contracted services and only for their duration.
For any action that exceeds the fulfillment of the contract, the user will need written authorization from ESENZIA ENTERPRISE 2019 S.L., the user being prohibited from accessing, modifying, viewing the configuration, structure and files of the servers owned by ESENZIA ENTERPRISE 2019 S.L., assuming the civil and criminal liability derived from any incident that may occur in the servers and security systems as a direct consequence of negligent or malicious action on their part.
Intellectual property of the hosted content
The use contrary to the legislation on intellectual property of the services provided by ESENZIA ENTERPRISE 2019 S.L. and, in particular:
The use that is contrary to Spanish law or that infringes the rights of third parties. The publication or transmission of any content that, in the opinion of ESENZIA ENTERPRISE 2019 S.L., is violent, obscene, abusive, illegal, racial, xenophobic or defamatory. Cracks, program serial numbers or any other content that violates the intellectual property rights of third parties. The collection and/or use of personal data of other users without their express consent or in contravention of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and their free circulation. The use of the domain's mail server and the email addresses for sending bulk spam.
The user is fully responsible for the content of their website, the information transmitted and stored, the hypertext links, the claims of third parties and the legal actions in reference to intellectual property, third party rights and the protection of minors.
The user is responsible for the laws and regulations in force and the rules that have to do with the operation of the online service, electronic commerce, copyright, maintenance of public order, as well as universal principles of Internet use.
The user will indemnify ESENZIA ENTERPRISE 2019 S.L. for the expenses generated by the imputation of ESENZIA ENTERPRISE 2019 S.L. in any cause whose responsibility was attributable to the user, including legal defense fees and expenses, even in the case of a non-final court decision.
Protection of hosted information
ESENZIA ENTERPRISE 2019 S.L. make backup copies of the content hosted on their servers, however, is not responsible for the loss or accidental deletion of data by users. In the same way, it does not guarantee the total replacement of the data deleted by the users, since the aforementioned data could have been deleted and/or modified during the period of time that has elapsed since the last backup.
The services offered, except the specific backup services, do not include the replacement of the contents preserved in the backup copies made by ESENZIA ENTERPRISE 2019 S.L., when this loss is attributable to the user; in this case, a rate will be determined according to the complexity and volume of the recovery, always with prior acceptance by the user.
The replacement of deleted data is only included in the price of the service when the loss of the content is due to causes attributable to ESENZIA ENTERPRISE 2019 S.L..
commercial communications
In application of the LSSI. ESENZIA ENTERPRISE 2019 S.L. They will not send advertising or promotional communications by email or other equivalent means of electronic communication that have not previously been requested or expressly authorized by the recipients thereof.
In the case of users with whom there is a prior contractual relationship, ESENZIA ENTERPRISE 2019 S.L. yes they are authorized to send commercial communications regarding products or services of
www.esenziashop.es that are similar to those that were initially contracted with the client.
In any case, the user, after proving his identity, may request that no more commercial information be sent to him through the Customer Service channels.
Handmade Qualities
All our textile products are manufactured in Seville, Spain.
#BeEsenzia
All our products have a quality finish above average. We assure you that they will surprise you.
available for you
You can contact us here or through any of our social networks and our customer service team will be available to help you.
Come visit us
We have physical stores
We have two physical stores in Seville, you can come and visit us whenever you want. Here we leave you the locations and opening hours.