If you don't remember your order number, you can check the purchase confirmation email at the top, followed by a # (e.g. #1212). If you have not received it, check your spam folder just in case.

If you have placed an order that contains an embroidered garment and another type of garment, we inform you that it will arrive in two different packages and with different delivery times as indicated in the Delivery times section.

If you have placed an order that contains an embroidered garment and another type of garment, we inform you that it will arrive in two different packages and with different delivery times as indicated below.

For embroidered garments , the estimated delivery time is 7 to 10 business days (as long as the product is not on pre-sale).

For the rest of the garments , the estimated delivery time is 24 to 48 hours (as long as the product is not on pre-sale).

Please note that orders are prepared from Monday to Friday and that shipping times may be affected during special promotions such as Black Friday, Christmas and Sales, among others, and it is possible that some shipments may experience delays in delivery of up to 30 days.

If your order has not been delivered within a reasonable time, you can contact us through the official channels that we indicate in the Customer Service section.

Once the order is placed, it cannot be canceled or edited since it automatically goes directly to our production chain, either to leave the warehouse to your home or to include your garment in the embroidery chain.

However, you can contact us through the official channels that we indicate in the Customer Service section. We do not assure you that we can modify the order, but we will try.

If your order is still within the delivery times that we indicate in the Delivery Times section, don't worry because it is most likely already on its way.

If you have any questions about the status, you can contact us through the official channels that we indicate in the Customer Service section.

We work meticulously so that our garments are of the highest quality and do not have any defects.

However, if you have a problem with a defective item, you can contact us through the official channels indicated in the Customer Service section to organize a replacement as soon as possible.

We remind you that we are not responsible for defects caused by misuse of the garment (washing, ironing, stains from use, among others).

For any questions, you can contact us through the email atencionalcliente@esenziashop.es or through the chat that you will find on our website.

Customer service hours are Monday to Friday from 10:00 a.m. to 7:00 p.m.

Due to the high demand for inquiries, we will assist you within 24-48 hours.

You have a period of 14 working days from the reception of the order to request a change or a return.

They are not susceptible to change or return those articles that following the specifications of the client have been personalized with flags, names, years or initials, as indicated by the Law 3/2014 on electronic commerce.

If within 14 days you decide to make change or return, go to https://returns.itsrever.com/esenzia For your process.

You must send the product in its original packaging, in perfect condition and without having been used and/or manipulated. The client takes care of the shipping costs of the return. When making a change, it will have a free change, if you wish to change the client again, take care of the shipping costs.

Once we receive the product and after checking your status, we will reimburse the money. The purchase shipping costs will not be reimbursed.

In promotions, the reimbursed value depends on the calculation that is necessary to cancel said promotion. 

Product changes are made by the following link https://returns.itsrever.com/esenzia.

Esenzia reserves the right to reject a defective product within the return period, because all our products are examined before sale to avoid sending defective products.

When placing an order on our website, you confirm that you accept these policies.

For any consultation, you can contact us through the official channels that we indicate in the section Customer Support.

Esenzia offers, on certain items, the personalization service, at an additional cost. The personalization technique used is embroidery.

Said embroidery offers the possibility of customization as follows:

Initials: Maximum four initials (with a period; e.g., ABCD). Points will be applied to all initials. The position of the initials will be fixed on the left chest replacing the word Esenzia.

City: The city is always written in English for design reasons and characteristics of our garments.

Flag

Once you have completed your order, you will not be able to modify the text.

For any questions, you can contact us through the official channels that we indicate in the Customer Service section.